Our Cancellation Policy
We prefer to receive any cancellations or changes at least 24 hours in advance, but we understand that unexpected things happen and will accept them up to at least one hour prior to the scheduled pickup time.
If one hour notice is not given, we will charge the minimum fare for a “no-show”.
Please retain the cancellation number our reservationist gives you for your records. If a change order is given for a later pickup time and it is not received within one hour of the original pickup time, a “wait time” charge will be incurred.
Our Reservation Policy
When you call to make a reservation, our reservationist will first ask you for the passenger’s contact phone number, including the area code, regardless of the pickup location. This number accesses the passenger’s profile in our computer system. This file will consist of the passenger’s name, address, preferred payment method, and an additional space for any special instructions.
No Nonsense Alcohol Policy
Our alcoholic beverage policy is based upon two statutes under current Illinois law. The first statute, #5/5-1, Class 8, deals with the distribution of alcoholic beverages. This law states that a license must be issued by the Illinois Liquor Control Commission in order to distribute alcohol. Under no circumstance may a license be issued to a livery vehicle. Therefore, it is illegal for O’Hare-Midway to provide alcohol to our passengers.
The second statute, #5/11-502, deals with the transportation or possession of alcoholic beverages in a motor vehicle. This law states that it is illegal for anyone to transport or drink alcoholic beverages in a motor vehicle. However, this statute “…shall not apply to the passengers in a limousine when it is being used for purposes for which a limousine is ordinarily used, the passengers on a chartered bus when it is being used for purposes for which chartered buses are ordinarily used…” Furthermore, “…a limousine is a motor vehicle of the first division with the passenger compartment enclosed by a partition or dividing window used in the for-hire transportation of passengers and operated by an individual in possession of a valid Illinois driver’s license of the appropriate classification…” As a result, we will allow our adult passengers to drink their own alcohol ONLY in a stretch limousine or mini-coach. No minor under 21 years of age is allowed to drink in our vehicles.
We are aware that office employees or chauffeurs who use or abuse prohibited substances are a danger to themselves, their coworkers and to the customers who depend upon them to transport them securely in one of our vehicles. We can no longer depend upon individual discretion to provide the guarantee that substance abuse does not adversely affect any one of us. We realize that in today’s complex society it is necessary for O’Hare-Midway Limousine Service to insist upon the strict implementation and enforcement of this policy – and we intend to do so.
Any chauffeur who tests positive for substance abuse will not be “eligible for dispatch”; he or she will not be allowed to drive an O’Hare-Midway Limousine Service vehicle under any circumstance. All office employees will also be required to have “drug-free” status in order to remain on the job. We conduct periodic random tests to ensure that our staff is well monitored. Additionally, all new office employees and chauffeurs will be tested as a condition of employment. This policy is just one more way that O’Hare-Midway Limousine Service will demonstrate the important commitment to providing clients with the safest and most reliable form of ground transportation in Chicagoland.
Luggage Limitations Policy
In order to protect the property of our clientele, and in the interest of safety in general, the following luggage policies apply:
- Luggage must fit completely inside the vehicle. Tie-downs are prohibited.
- If a client has more luggage than we are able to fit into the vehicles trunk, a PRIVATE CAR is required. If you are unsure whether or not your luggage will fit, it is strongly suggested that you reserve a private car. Shared Car clients will not just be sharing a vehicle, but will need to share truck space as well. Please take this into consideration when reserving your vehicle.
- Skis will not fit safely in a Sedan. A Limousine or SUV will be necessary to ensure the safety of this equipment, as well as the safety of the chauffeur and passenger(s).
- Luggage that will not fit in the closed trunk of the vehicle will be put inside the car, as long as the safety of the chauffeur and passengers is not compromised.